CONTACT US
Effective Date: August 19, 2026
Thanks for getting in touch with Jindadianji. Whether you are choosing a handmade keepsake for a birthday, a housewarming, a wedding, or simply sending a thank-you, our support team is here to help with questions about our artisan pieces, purchases, shipping, and returns. We know that gifts often need to arrive by a certain date, so we try to read every message carefully and respond without unnecessary delay.
Details That Make Your Message Easier to Answer
To help us understand your request and get back to you efficiently, please share as much of the following as you can:
- Your order reference number, if you have it;
- The email address connected to the purchase;
- The name or web link of the handcrafted item you are asking about;
- A clear description of what you need; and
- Photos or a brief video if an item arrived damaged, defective, wrong, or incomplete.
If a delivery arrives damaged, flawed, incorrect, or incomplete, please include clear images of the item, the issue, the shipping label, and the outer packaging where relevant. These details help us review the matter properly and recommend the right solution.
Ways to Reach Us
Customer Care Email:
service@jindadianji.com
Shop Website:
jindadianji.com
Our team checks messages on business days and replies as soon as reasonably possible. We may not always answer right away, but each request receives careful attention.
If your order is time-sensitive, please explain the deadline clearly in your message and include your order number. If a gift must arrive by a specific date, tell us that date up front so we can advise you on timing before anything is promised.
Please avoid sending repeated messages about the same issue, since duplicates can make an enquiry harder to follow.
Order Adjustments and Cancellations
Need to correct a delivery address, switch a gift choice, adjust personalization, or ask for a cancellation? Please contact us as soon as possible.
We will make reasonable efforts to accommodate your request. However, once an order has entered processing, production, or shipment, we cannot guarantee that it can still be changed or canceled.
Personalized, engraved, monogrammed, and made-to-order items may move into production soon after an order is confirmed, so the window for a change can be short.
Returns and Product Concerns
Please reach out before sending anything back.
The correct return destination can vary depending on the item, the order, and your location. If your return request is reviewed and approved, we will email you the applicable return address and step-by-step instructions.
Do not send an item to our registered business address or to any address printed on the original parcel unless our customer service team specifically instructs you to do so.
Items sent without prior authorization or to the wrong address may be refused, delayed, lost, or returned to the sender. For complete eligibility requirements and refund procedures, please review our Returns and Cancellation Policy.
If an item arrives damaged, defective, incorrect, or incomplete, we will review the information you provide and offer an appropriate remedy. Depending on the circumstances and available stock, this may include sending a missing piece, providing a replacement, arranging an exchange, or issuing a refund for the affected item.
Company Details
Brand:
Jindadianji
Website:
jindadianji.com
Store Operator:
Nancha County Meifenheng Supply Chain Management Co., Ltd.
Legal Entity:
Nancha County Meifenheng Supply Chain Management Co., Ltd.
Registered Address:
Room 101, No. 3 Household (East), Donghong Village, Chenming Town, Nancha County, Yichun City, Heilongjiang Province
Return requests should not be sent to the registered address without prior approval from our team. Please contact us before shipping anything so we can provide the current return warehouse address. We aim to respond promptly.
Customer Service Hours:
Monday to Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM (U.S. Central Time, CST/CDT).
Current return warehouse address:
Warehouse: Lecangs Logistics – Suite 209
728 W Rider Street
Perris, CA 92571
United States
Unified Social Credit Code:
91230726MAKJF7B369
Customer Service Email:
service@jindadianji.com
Jindadianji is operated by Nancha County Meifenheng Supply Chain Management Co., Ltd., which manages jindadianji.com, order processing, customer service, and related ecommerce operations.